FAQ
Every question, answered.
Everything people ask before a first tin, and after: how strips work, safety, delivery, plans and the guarantee. Search, or pick a topic.
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About the strip
10What does it taste like?
Each strip has its own natural fruit flavor, sweetened with monk fruit. No chalk, no bitter aftertaste, and the film is gone in seconds.
How does a strip work?
Place it on your tongue and saliva starts dissolving the film straight away. Within seconds it's gone: the actives are swallowed with saliva and taken up like food, and some can also pass through the lining of the mouth. No water, nothing to swallow whole.
How is a strip different from a pill or a gummy?
Nothing to swallow, no water, no sugar (gummies usually carry 2–4 g), and no bottle: each strip is sealed in its own flat sachet. See the full comparison.
How many strips are in a tin?
30, each sealed in its own sachet: one strip a day for a month.
Is there sugar in it?
No added sugar (0 g). The film is sweetened with monk fruit.
Where do I see the exact amounts?
On the Supplement Facts panel: it's in the product photos above and printed on every tin. Our ingredients page lists every active with its source.
Is it tested?
Yes, by an independent lab, batch by batch: identity of the actives, potency against the label, heavy metals and microbes. Enter the batch number on the base of your tin on our lab-report page to open the certificate.
What is the film made of?
A plant-based, water-soluble film that carries the actives, natural flavor and monk fruit. It melts completely; there's nothing left to spit out. The full ingredient list is on the tin.
How should I store it?
Somewhere cool and dry, out of reach of children, with each strip left sealed in its sachet until you take it. The sachet protects it from light, air and moisture.
Can I travel with it?
Easily. The sachets are flat and dry: no liquids, no powders, nothing to spill. A tin fits in a pocket or a wash bag.
Taking it
4Can I stack strips?
Yes. Build a stack of up to three strips and save more on each: 20% off two, 30% off three. Follow the serving on every label, and check with your doctor before combining supplements if you take medication.
Can I take more than one a day?
No. One strip is one full serving; never exceed the serving on the label.
What if I forget a day?
Just carry on the next day. Don't double up.
Should I chew it?
No need. Let it melt on your tongue; it only takes a few seconds, and chewing doesn't speed anything up.
Safety
5Can I see the lab reports?
Yes. Every batch is tested by an independent lab, and the certificate is public: enter the batch number from the base of your tin on our lab-report page.
Is it FDA approved?
No dietary supplement is; the FDA doesn't approve supplements the way it approves medicines. What it does regulate is manufacturing: our strips are made under cGMP, the FDA's standard for supplement production, and tested by an independent lab on top of that. These statements have not been evaluated by the FDA, and this product is not intended to diagnose, treat, cure or prevent any disease.
Who makes it?
Suprimal, operated by Radus Enterprises LLC. Each formula is designed with our medical advisor, made in a GMP-certified facility and tested by an independent lab before it reaches you.
Is it safe for children, or during pregnancy?
No. It isn't for children, or for anyone pregnant or nursing. If you take medication or have a medical condition, ask your doctor before starting.
Does it contain allergens?
The full ingredient and allergen statement is printed on every tin beside the Supplement Facts panel. Anything specific to one strip is answered on that strip's page.
Ordering & delivery
7I entered the wrong shipping address.
Write to us as soon as possible with your order number. We'll do our best to correct it before the order ships, but we can't guarantee a change once it's being processed.
How quickly do you reply?
Within 1–2 business days. It can take a little longer on weekends, holidays and very busy days.
How fast is shipping?
Orders are processed within 1–3 business days, and standard US delivery typically takes 3–7 business days after that. Delivery times are estimates; you'll see the options for your address at checkout.
Is shipping free?
On orders over $99, yes. Other options and their costs are shown at checkout before you pay.
Do you ship outside the US?
To select destinations; checkout shows what's available for your address. International orders may attract customs duties or taxes, which are the recipient's responsibility.
How do I track my order?
You get a tracking number by email as soon as it ships. Allow up to 48 hours for the carrier to activate it.
What if my package is damaged or missing?
Email contact@suprimal.com with your order number and photos, and we'll make it right. If a package is marked delivered but isn't there, check with neighbors and the carrier first, then write to us.
Plans & guarantee
6How does the subscription work?
Choose a 30, 60 or 90-day supply. One tin arrives every month; longer plans cost less per day and carry a longer guarantee. Every plan shows its billing schedule and any minimum before you check out.
Can I cancel or change my plan?
Yes, from the link in any of your order emails. Each plan shows its billing schedule and any minimum before you check out, so there are no surprises.
What exactly is the guarantee?
It matches the plan you choose: 30 days on a 30-day plan, 60 on a 60-day plan, 90 on a 90-day plan. Not for you? Email contact@suprimal.com before it ends, even with an empty tin, and we refund you. One-time tins are covered by our standard 90-day return policy.
How do refunds work?
Email contact@suprimal.com with your order number. Once approved, the refund goes back to your original payment method within 10 business days; banks can take a few more days to post it.
Which plan should I pick?
The 90-day plan is the best value and carries the longest guarantee; the 30-day plan is the lightest way to try. Every plan shows its exact billing before checkout, and a one-time tin is always there if you'd rather not commit.
Is there a discount for buying more?
Longer plans cost less per day, and a stack of three strips saves 30% on all of them. Orders over $99 ship free.
No question matches that yet. Ask us directly.
Still wondering?Write to contact@suprimal.com. A person reads it and replies within 1–2 business days.
Contact usZero risk
Try it for 90 days.
Not for you? Email us within 90 days of your 90-day plan for a full refund, even if the tin is empty.