Shipping Policy

Last Updated: October 29, 2026

At Suprimal, operated by Radus Enterprises LLC, we are committed to providing a reliable and convenient shipping experience for every order.

Order Processing

Orders are typically processed within 1–3 business days after they are placed.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Times

For orders shipped within the United States, standard delivery typically takes:

5–7 business days after processing.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, holidays, high shipping volumes, or circumstances outside of our control.

Shipping Costs

Available shipping options and applicable shipping costs will be displayed at checkout before you complete your purchase.

Suprimal may occasionally offer free shipping promotions or other shipping offers. Any applicable promotion will be clearly displayed on our website or at checkout.

Order Tracking

After your order has shipped, you will receive an email containing your tracking number.

Please allow up to 48 hours for tracking information to become active or update in the carrier's system.

If your tracking information has not updated for several business days, please contact our customer support team.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order cannot be delivered because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.

If you realize that your shipping information is incorrect, contact us as soon as possible. We will do our best to make corrections before your order is shipped, but we cannot guarantee that changes can be made once an order has entered processing.

Lost, Stolen, or Damaged Packages

If your package is marked as delivered but you cannot locate it, please first check with household members, neighbors, and the carrier's delivery information.

Suprimal is not responsible for packages that are lost or stolen after being confirmed as delivered to the address provided at checkout.

If your package arrives damaged, please contact us as soon as possible and provide your order number along with photographs of the damaged package and products. We will review the situation and determine the appropriate resolution.

If your package appears to have been lost in transit, contact us so we can assist with investigating the shipment.

Shipping Delays

Suprimal does not guarantee specific delivery dates.

We are not responsible for delays caused by shipping carriers, severe weather, natural disasters, holidays, customs processing, incorrect shipping information, or other circumstances beyond our reasonable control.

International Shipping

International shipping may be available for select destinations.

Customers placing international orders are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by the destination country.

International delivery times may vary depending on customs processing and local delivery services.

Contact Us

If you have questions about your order or shipping, please contact our customer support team. (contact@suprimal.com)

When contacting us regarding an order, please include your order number so we can assist you as quickly as possible.

Suprimal
Operated by Radus Enterprises LLC